Troubleshooting Your Terminal

Fixes for common issues that can arise with payment terminals when the Payment Terminal turns on.

What problems does your device have?

There is a problem with the battery on the terminal.

The charger is not operating as expected.

Learn how to troubleshoot issues around device connectivity.

Payments failing due to Device Unreachable Error.

I want to power off my terminal.

The terminal's printer is not functioning correctly.

I want to configure the scheduled reboot time.

Follow these steps to resolve power-related problems with your Finix payment terminal.

The terminal's time settings are incorrect.

I need to update my Pax Payment App Version.