Troubleshooting Your Terminal

In this guide, you can learn common issues that can arise with payment terminals when the Payment Terminal turns on.

What problems does your device have?

There is a problem with the battery on the terminal.

The charger is not operating as expected.

Learn how to troubleshoot issues around device connectivity.

Payments failing due to Device Unreachable Error.

I want to power off my terminal.

The terminal's printer is not functioning correctly.

I want to configure the scheduled reboot time.

Follow these steps to resolve power-related problems with your Finix payment terminal.

The terminal's time settings are incorrect.

I need to update my Pax Payment App Version.