Follow these steps to resolve power-related problems with your Finix payment terminal.
- Ensure that the power cord is properly plugged into both the terminal and the power outlet.
- If using a power strip or surge protector, make sure it's turned on and functioning.
- Connect the terminal to its power source and allow it to charge for at least 30 minutes.
- Look for any indicators that show the device is charging.
- Hold the power button for at least 3 seconds to attempt powering on the device.
- If successful, allow the terminal to complete its startup process.
- Check the terminal and power cord for any signs of physical damage.
- Look for bent pins in the charging port or frayed wires on the power cord.
If the above options do not solve the problem, contact the Finix Support Team.