Follow these steps to diagnose and resolve charger-related problems with your Finix payment terminal.
If you're experiencing issues with your terminal's charger or suspect damage to the power connector, try the following solutions:
- Make sure you are using the cable that came with your terminal or a compatible charger.
- If you have a second terminal, test the charger with on the second terminal of the same model to isolate the issue.
- Carefully examine the connectors on both the charger and terminal for any signs of damage.
- Clean any dust or debris from the charging ports.
- Power off the device completely.
- Wait for 10 seconds, then turn it back on.
After restarting, check if the charger is now functioning properly and charging the battery (if applicable).
- Try using a new charger compatible with your terminal model.
- If problems persist with a new charger, the terminal's power connector may be faulty.
If the above options do not solve the problem, contact the Finix Support Team.