# Jotform Integration

Accept payments with Finix on [Jotform](https://www.jotform.com).

![Jotform](/assets/jotform-logo.7f96dfb7a8a805f8cb4a7b1b9ae7de21fa81d92437c7d76581e61d1a0ed05120.a7b6f700.png)

## Jotform Overview

Jotform is a leading online form builder used by more than 25 million users worldwide to create payment forms, surveys, lead capture, and workflow automation.

### Finix Requirements

- Finix Live Account
- Active Jotform account


## Integration

### Step 1: Sign up for a Finix Account

To create a Finix account, you can follow our step-by-step [guide](/guides/getting-started/finix-sign-up) or [sign up](https://finix.payments-dashboard.com) directly for a live or sandbox account.

We recommend choosing Direct Merchant as your Customer Type.

### Step 2: Create a Cybersource Gateway Integration

Cybersource Integration
Finix supports Jotform via our Cybersource Gateway integration. Please note that there is an additional fee for using our Cybersource integration.

For more information, please reach out to your Finix point of contact.

1. To create a Cybersource integration, navigate to the Integrations page on your Finix Dashboard.


Cybersource Merchant Integrations
1. Sign up for Cybersource. You can view detailed instructions in our guide, [here](/guides/online-payments/gateway-integration/cybersource#creating-a-cybersource-integration-using-the-dashboard).
2. After accepting the Cybersource invitation email, retrieve your Cybersource Merchant ID and REST API keys from the Cybersource Business Center — you'll need these to configure Jotform.


### Step 3: Add the Cybersource Element in Jotform

No plugin to install — Jotform has a native Cybersource payment element. In the Form Builder, add the Cybersource element from the Payments tab.

- **Jotform setup guide:** [How to Integrate Cybersource with Jotform](https://www.jotform.com/help/588-how-to-integrate-cybersource-with-jotform/)


### Step 4: Configure Jotform

In the Jotform Form Builder:

1. Navigate to **Add Element → Payments → Cybersource**.
2. Enter the credentials from your Finix-provisioned Cybersource account:
  - Merchant ID
  - REST API Key ID
  - REST API Shared Secret
3. Select the environment (**Test** for sandbox, **Production** for live).
4. Configure the products, subscriptions, or donation settings you want to collect.
5. Save the form.


For full details, refer to the [Jotform Cybersource setup guide](https://www.jotform.com/help/588-how-to-integrate-cybersource-with-jotform/).

### Step 5: Run a Test Transaction

Place a test form submission through your Jotform form to verify the integration. The payment will route through Cybersource and be captured by Finix for settlement.

If you need additional assistance contact [support@finix.com](mailto:support@finix.com).

## Jotform Transactions

When you run a transaction on Jotform, you'll see it:

- In your Jotform account under **My Forms → Submissions**.
- In the Cybersource Business Center (transactions appear after 24 hours).
- In your Finix Dashboard under **Transactions** → **Payments**, with the **Integration** field set to `Cybersource`.


These transactions will be ingested by Finix and added to `Settlements`. To track transfers between Finix and Cybersource, please refer to our guide, [here](/guides/online-payments/gateway-integration/cybersource#locating-cybersource-transactions).