Get technical help, API answers, and payment issue resolution from the Finix support team.
The Finix support team is made up of technical engineers, product experts, payment experts, problem solvers, and customer advocates who care about your experience and business. This guide explains how to reach support, what the team can help with, and when to contact your Finix point of contact instead.
Email support@finix.com for technical help and general support.
To help the team resolve your issue quickly:
- Add a clear description of the issue to the email's subject line.
- Include as many details as possible, such as links, screenshots, videos, and code snippets.
Finix does not offer phone support. If you prefer to speak over the phone, include your phone number and the times that work best for you in your email to support@finix.com. The team calls you back during your availability.
The Finix support team answers questions related to Finix products and services. If you are unsure about something related to Finix, reach out and the team responds with assistance.
For business-related inquiries, such as questions about your contract, contact your Finix point of contact or Customer Delivery Manager.
Finix support does not:
- Share sensitive financial and customer information.
- Support inquiries outside of Finix products and services.