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Seller Terminations

You can terminate seller accounts through the Finix Dashboard or via our APIs.

There are several reasons to terminate a seller merchant account after approval, including suspected fraud, compliance violations, excessive chargebacks, or merchant churn. The seller's merchant account state will immediately update to Terminated.

Terminating a seller merchant account will:

  • Disable payment processing (processing_enabled: false)

  • Disable settlements (settlement_enabled: false)

  • Disable refunds (refunds_disabled: true)

If a merchant is terminated by mistake, please contact the Finix Support Team.

Terminating Merchants in the Dashboard

On the Merchants > Merchant Accounts page, you can see all Merchants in your system. Click on the Merchant to navigate to their account page.

Merchant Account List Page

On the Merchant page, click the three-dot icon in the top-right corner, then select Terminate Merchant Account from the dropdown menu.

Merchant Detail Page

Choose a reason for terminating the merchant account from the dropdown menu. Then, enter a description explaining the reason (maximum 1,000 characters).

Terminate Merchant Page

Terminating the merchant account will disable processing, settlements and refunds. The action cannot be reverted.

Terminating Merchants with the API

Terminate Merchant Account

curl -i -X PUT \
  -u USfdccsr1Z5iVbXDyYt7hjZZ:313636f3-fac2-45a7-bff7-a334b93e7bda \
  https://finix.sandbox-payments-api.com/merchants/MUwfZPNW3r4EqLMzwgr6txw4 \
  -H 'Content-Type: application/json' \
  -d '{
    "is_terminated": true,
    "termination_details": {
      "reason": "CHURNED",
      "description": "Customer canceled"
    }
  }'