You can terminate seller accounts through the Finix Dashboard or via our APIs.
There are several reasons to terminate a seller merchant account after approval, including suspected fraud, compliance violations, excessive chargebacks, or merchant churn. The seller's merchant account state will immediately update to Terminated.
Terminating a seller merchant account will:
Disable payment processing (
processing_enabled: false
)Disable settlements (
settlement_enabled: false
)Disable refunds (
refunds_disabled: true
)
If a merchant is terminated by mistake, please contact the Finix Support Team.
On the Merchants > Merchant Accounts page, you can see all Merchants in your system. Click on the Merchant to navigate to their account page.
On the Merchant page, click the three-dot icon in the top-right corner, then select Terminate Merchant Account from the dropdown menu.
Choose a reason for terminating the merchant account from the dropdown menu. Then, enter a description explaining the reason (maximum 1,000 characters).
Terminating the merchant account will disable processing, settlements and refunds. The action cannot be reverted.
curl "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi" \
-u USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
-H 'Content-Type: application/json' \
-X PUT \
-d '{
"is_terminated": true,
"termination_details": {
"reason": "CHURNED",
"description": "Customer canceled"
}
}'
{
"id" : "MUjKnn5m5ShFqBJnxMuX8RBi",
"created_at" : "2025-03-04T15:25:18.24Z",
"updated_at" : "2025-07-25T23:19:47.68Z",
"application" : "APc9vhYcPsRuTSpKD9KpMtPe",
"card_cvv_required" : false,
"card_expiration_date_required" : true,
"card_network_details" : null,
"convenience_charges_enabled" : false,
"country" : "USA",
"creating_transfer_from_report_enabled" : false,
"currencies" : [ "USD" ],
"default_partial_authorization_enabled" : false,
"disbursements_ach_pull_enabled" : true,
"disbursements_ach_push_enabled" : true,
"disbursements_card_pull_enabled" : true,
"disbursements_card_push_enabled" : true,
"disbursements_same_day_ach_pull_enabled" : false,
"disbursements_same_day_ach_push_enabled" : false,
"fee_ready_to_settle_upon" : "PROCESSOR_WINDOW",
"gateway" : null,
"gross_settlement_enabled" : false,
"identity" : "IDhSFFYZRqRCiRcRkcS8TkT5",
"instant_payouts_card_push_enabled" : false,
"is_terminated" : true,
"level_two_level_three_data_enabled" : false,
"loan_repayment" : null,
"mcc" : "4900",
"merchant_name" : "Demo Company, LLC",
"merchant_profile" : "MPd9r65fqpTJK8ucSYwGVcyR",
"mid" : "FNXjtnLqx6S4XP4w4wt8usEYA",
"onboarding_state" : "APPROVED",
"processing_enabled" : false,
"processor" : "DUMMY_V1",
"processor_details" : {
"mid" : "FNXjtnLqx6S4XP4w4wt8usEYA",
"api_key" : "secretValue"
},
"ready_to_settle_upon" : "PROCESSOR_WINDOW",
"ready_to_settle_upon_delay_alignment" : "NONE",
"refunds_disabled" : true,
"rent_surcharges_enabled" : false,
"settlement_enabled" : false,
"settlement_funding_identifier" : "UNSET",
"settlement_queue_mode" : "UNSET",
"surcharges_enabled" : false,
"tags" : { },
"termination_details" : {
"terminated_at" : "2025-07-25T23:19:47.67Z",
"reason" : "CHURNED",
"description" : "Customer canceled",
"terminated_by" : "PARTNER_USER",
"terminated_by_user_id" : "US8yu2RAvRssVMQBD5uWA9gt"
},
"unreferenced_refund_manual_entry_enabled" : false,
"verification" : "VI4FeZkFzJgSQ1z6bx9Bxber",
"_links" : {
"self" : {
"href" : "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi"
},
"identity" : {
"href" : "https://finix.sandbox-payments-api.com/identities/IDhSFFYZRqRCiRcRkcS8TkT5"
},
"verifications" : {
"href" : "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi/verifications"
},
"merchant_profile" : {
"href" : "https://finix.sandbox-payments-api.com/merchant_profiles/MPd9r65fqpTJK8ucSYwGVcyR"
},
"application" : {
"href" : "https://finix.sandbox-payments-api.com/applications/APc9vhYcPsRuTSpKD9KpMtPe"
},
"verification" : {
"href" : "https://finix.sandbox-payments-api.com/verifications/VI4FeZkFzJgSQ1z6bx9Bxber"
}
}
}