# Seller Terminations

You can terminate seller accounts through the Finix Dashboard or via our APIs.

There are several reasons to terminate a seller merchant account after approval, including suspected fraud, compliance violations, excessive chargebacks, or merchant churn. The seller's merchant account state will immediately update to **Terminated**.

Terminating a seller merchant account will:

- Disable payment processing (`processing_enabled: false`)
- Disable settlements (`settlement_enabled: false`)
- Disable refunds (`refunds_disabled: true`)


If a merchant is terminated by mistake, please [contact the Finix Support Team](mailto:support@finix.com).

## Terminating Merchants in the Dashboard

On the **Merchants > Merchant Accounts** page, you can see all Merchants in your system. Click on the Merchant to navigate to their account page.

![Merchant Account List Page](/assets/merchant-account-list-page.0f08fa90bc9093fa23471752ee9ea96d68d3ffc6770ffe4100215aaf431dfdf5.08ff7529.png)

On the Merchant page, click the three-dot icon in the top-right corner, then select  **Terminate Merchant Account** from the dropdown menu.

![Merchant Detail Page](/assets/merchant-account-page.2d53756afc93ed811de1605a1202435df435c6fa0b81d9c439396dfefa334492.08ff7529.png)

Choose a reason for terminating the merchant account from the dropdown menu. Then, enter a description explaining the reason (maximum 1,000 characters).

![Terminate Merchant Page](/assets/terminate-merchant-account.213824f0d6aaeec64afe605bea83277f6bc439e1a21408449b6831771514dac3.08ff7529.png)

Terminating the merchant account will disable processing, settlements and refunds. The action cannot be reverted.

## Terminating Merchants with the API

### Terminate Merchant Account


```shell Terminate Merchant Account Request
curl "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi" \
  -u USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
  -H 'Content-Type: application/json' \
  -X PUT \
  -d '{
    "is_terminated": true,
    "termination_details": { 
       "reason": "CHURNED",
       "description": "Customer canceled"
   }
  }'
```


```json Terminate Merchant Account Response
{
  "id" : "MUjKnn5m5ShFqBJnxMuX8RBi",
  "created_at" : "2025-03-04T15:25:18.24Z",
  "updated_at" : "2025-07-25T23:19:47.68Z",
  "application" : "APc9vhYcPsRuTSpKD9KpMtPe",
  "card_cvv_required" : false,
  "card_expiration_date_required" : true,
  "card_network_details" : null,
  "convenience_charges_enabled" : false,
  "country" : "USA",
  "creating_transfer_from_report_enabled" : false,
  "currencies" : [ "USD" ],
  "default_partial_authorization_enabled" : false,
  "disbursements_ach_pull_enabled" : true,
  "disbursements_ach_push_enabled" : true,
  "disbursements_card_pull_enabled" : true,
  "disbursements_card_push_enabled" : true,
  "disbursements_same_day_ach_pull_enabled" : false,
  "disbursements_same_day_ach_push_enabled" : false,
  "fee_ready_to_settle_upon" : "PROCESSOR_WINDOW",
  "gateway" : null,
  "gross_settlement_enabled" : false,
  "identity" : "IDhSFFYZRqRCiRcRkcS8TkT5",
  "instant_payouts_card_push_enabled" : false,
  "is_terminated" : true,
  "level_two_level_three_data_enabled" : false,
  "loan_repayment" : null,
  "mcc" : "4900",
  "merchant_name" : "Demo Company, LLC",
  "merchant_profile" : "MPd9r65fqpTJK8ucSYwGVcyR",
  "mid" : "FNXjtnLqx6S4XP4w4wt8usEYA",
  "onboarding_state" : "APPROVED",
  "processing_enabled" : false,
  "processor" : "DUMMY_V1",
  "processor_details" : {
    "mid" : "FNXjtnLqx6S4XP4w4wt8usEYA",
    "api_key" : "secretValue"
  },
  "ready_to_settle_upon" : "PROCESSOR_WINDOW",
  "ready_to_settle_upon_delay_alignment" : "NONE",
  "refunds_disabled" : true,
  "rent_surcharges_enabled" : false,
  "settlement_enabled" : false,
  "settlement_funding_identifier" : "UNSET",
  "settlement_queue_mode" : "UNSET",
  "surcharges_enabled" : false,
  "tags" : { },
  "termination_details" : {
    "terminated_at" : "2025-07-25T23:19:47.67Z",
    "reason" : "CHURNED",
    "description" : "Customer canceled",
    "terminated_by" : "PARTNER_USER",
    "terminated_by_user_id" : "US8yu2RAvRssVMQBD5uWA9gt"
  },
  "unreferenced_refund_manual_entry_enabled" : false,
  "verification" : "VI4FeZkFzJgSQ1z6bx9Bxber",
  "_links" : {
    "self" : {
      "href" : "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi"
    },
    "identity" : {
      "href" : "https://finix.sandbox-payments-api.com/identities/IDhSFFYZRqRCiRcRkcS8TkT5"
    },
    "verifications" : {
      "href" : "https://finix.sandbox-payments-api.com/merchants/MUjKnn5m5ShFqBJnxMuX8RBi/verifications"
    },
    "merchant_profile" : {
      "href" : "https://finix.sandbox-payments-api.com/merchant_profiles/MPd9r65fqpTJK8ucSYwGVcyR"
    },
    "application" : {
      "href" : "https://finix.sandbox-payments-api.com/applications/APc9vhYcPsRuTSpKD9KpMtPe"
    },
    "verification" : {
      "href" : "https://finix.sandbox-payments-api.com/verifications/VI4FeZkFzJgSQ1z6bx9Bxber"
    }
  }
}
```