Learn how you get paid from the payments you've processed.
As you process payments, Finix buckets the funds from transactions into Settlements. After Finix reviews and approves your settlement, you will receive a Funding Transfer with your payout.
Finix pays out to the bank account you provided in your Onboarding Form.
You can change your payout account later, but it will require review by our risk team.
Finix processes payouts on a daily basis every business day. The timing of when funds from transactions are deposited into your merchant bank account depends on your payout configuration (T+1 or T+2) and the payment method used (card vs. ACH).
Payout timing is based on business days (Monday-Friday), excluding bank holidays.
Finix offers two payout availability options for card transactions:
Funds from card transactions are deposited into your bank account one business day after the transaction is processed.
Example:
A card transaction processed on Monday is batched Monday night. On Tuesday morning, Finix reviews and approves the settlement. The deposit is sent Tuesday early afternoon (EST) and typically appears in your bank account by Tuesday late afternoon.
Funds from card transactions are deposited into your bank account two business days after the transaction is processed.
Example:
A card transaction processed on Monday is batched Monday night. It is settled with the card networks on Tuesday (Day 1). Finix initiates an ACH transfer Tuesday evening. Funds are typically deposited into your bank account by Wednesday morning/afternoon (Day 2).
- In rare cases, some banks may have a delay in posting the deposit to your account.
- Canadian card transactions have additional delays in funding. Learn More
ACH Direct Debits take longer than card transactions to settle due to different network protocols and the risk of returns.
Finix holds ACH debits for a certain number of days to accommodate for any ACH returns (an ACH Settlement Delay). Finix's default delay is 5 business days for ACH Direct Debits.
Refer to ACH Direct Debit Timing for more information.
For information about faster payout options, see Bank Payouts.
Finix offers two ways to configure payouts: Net and Gross. By default, payouts are calculated on a Net basis.
To change your payouts schedule or payout type (net / gross), contact the Finix Support team.
Fees get deducted from your payouts. In other words, deposits and fees are combined into one payout.
If you had $1000 in Payment and $30 in Fees, you'd receive a payout of $970 to your payout bank account.
Deposits and fees get distributed into two separate payouts.
If you had a $1000 Payment and $30 in Fees, you would receive two payouts. The first would be a $1000 credit to your payout account. The second would be a debit of $30 to your other account.
Using Finix, you can manage what accounts get used for your payouts. This includes which accounts you use for payouts and fees.
You can use the Finix Dashboard to view when you will receive a payout.
Open the settlement you want to review.
- A drawer opens. Click View All Details at the top-right of the drawer.
Merchant deposits refer to the funds that have been transferred from Finix to the merchant’s connected bank account after processing transactions.
You can view your deposits by navigating to the Merchant Payouts section and then clicking the Merchant Deposits tab. This section shows all payouts sent to their bank account, including the status (succeeded or failed).
- Succeeded: The payout was successfully deposited into the merchant’s bank account.
- Failed: The deposit did not go through, often due to incorrect bank information or a block by the merchant’s bank. Merchants may need to update their bank info or contact their bank.
Payouts may be delayed for several reasons:
As a risk mitigation measure, Finix has the right to temporarily withhold the first payout while conducting a standard risk review. This review is a required step in our risk mitigation process and helps us verify the legitimacy of payments activity. During this time, Finix may request supporting documentation (such as invoices or service agreements) to validate transactions.
In addition to the first large payout, Finix may also delay or hold subsequent payouts if we detect unusual activity. This may include significant increases in settlement volume, high dispute rates, or elevated ACH return rates. These reviews are essential for fraud prevention and compliance with regulatory obligations.
Bank processing can be delayed by weekends and holidays. Once the bank has finished processing your payout, the funds will be deposited into your account automatically.
If a payout is scheduled to be sent on a weekend or bank holiday, it will be processed on the next business day. For example, a payout scheduled for Saturday will be initiated on Monday morning.
In some cases, you can have a negative balance.
For example, if you receive $200 but then process a refund for $300, your settlement amount would be -$100.
If you don't process transactions to balance out the negative amount, Finix will eventually create a Funding Transfer that debits your payout bank account.