Respond to Disputes on time, submit strong evidence, and reduce the chargebacks that cost you revenue.
A dispute (also known as a chargeback) occurs when a cardholder protests a charge on their statement with their issuing bank. When a dispute is filed, Finix notifies you, holds the disputed funds, and gives you a window to respond. These guides explain how disputes work, how to manage and respond to them through the Finix Dashboard or API, and how to prevent them from happening.
How disputes work
Learn what disputes are, how the dispute process runs, and what fees and outcomes to expect.
Managing Disputes
Monitor and act on Disputes through the Finix Dashboard or API.
Responding to Disputes
Upload evidence and submit a response to challenge a Dispute.
Dispute states
Look up Dispute states, response states, and reason codes.
Accepting Disputes
Concede a Dispute that is not worth challenging.
Preventing disputes
Follow best practices to reduce the disputes you receive.