Disputes
Learn what to do when a buyer reports a payment to their issuing bank.
Disputes (also known as chargebacks) occur when cardholders protest charges on their statements with the issuing bank.
Use these guides to learn how to manage disputes, including responding to card networks in a timely manner.
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Managing Disputes
Learn how to manage chargebacks and disputed transactions.
Responding to Disputes
Learn how to upload evidence and respond to disputes.
Dispute States
Learn about the disputes, protested charges, and the chargeback lifecycle.
Accepting Disputes
Learn how to accept Disputes.
Preventing Disputes
Learn best practices on how to prevent disputes.