Disputes

Learn what to do when a buyer reports a payment to their issuing bank.

Disputes (also known as chargebacks) occur when cardholders protest charges on their statements with the issuing bank.

Use these guides to learn how to manage disputes, including responding to card networks in a timely manner.

Disputes Hero

Learn More

Learn how to manage chargebacks and disputed transactions.

Learn how to upload evidence and respond to disputes.

Learn about the disputes, protested charges, and the chargeback lifecycle.

Learn how to accept Disputes.

Learn best practices on how to prevent disputes.