Accepting Disputes

Learn how to accept Disputes.

Accepting disputes can prevent long (and potentially expensive) processes. When you accept Disputes, you concede that the dispute is not worth challenging or representing.

For example, you may want to concede to a Dispute if:

  • You agree with the buyer.
  • You don't have evidence.
  • The transaction amount is low and you don't want to invest time to respond and represent the Dispute.
  • You suspect there is fraud or an issue internally.

Accepting Disputes with the Dashboard

Use the Disputes tab in the Finix Dashboard to accept a Dispute. For more information, see Managing Disputes on the Dashboard.

Accepting Disputes via API

Disputes can be only be accepted when Dispute#response_state is NEEDS_RESPONSE. For more details, see Responding to Disputes.

Accepting Disputes via API
curl https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/accept \
    -H "Content-Type: application/json" \
    -H 'Finix-Version: 2022-02-01' \
    -u  USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
    -d '{
        "note": "Accepting Dispute: Valid Reason"
    }'
Accepted Dispute
{
    "id": "DIs7yQRkHDdMYhurzYz72SFk",
    "created_at": "2022-01-27T07:43:03.74Z",
    "updated_at": "2022-09-16T22:21:54.75Z",
    "action": null,
    "amount": 888888,
    "application": "APgPDQrLD52TYvqazjHJJchM",
    "dispute_details": {
        "arn": "123"
    },
    "evidence_submitted": "INQUIRY",
    "identity": "IDpYDM7J9n57q849o9E9yNrG",
    "merchant": "MUucec6fHeaWo3VHYoSkUySM",
    "message": null,
    "occurred_at": "2022-01-27T07:42:48.56Z",
    "reason": "FRAUD",
    "respond_by": "2022-02-03T07:43:03.73Z",
    "response_state": "NEEDS_RESPONSE",
    "state": "INQUIRY",
    "tags": {
        "order_number": "21DFASJSAKAS"
    },
    "transfer": "TRoTrJ3kqNTFh1P2FJ7A36Ky",
    "_links": {
        "self": {
            "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk"
        },
        "application": {
            "href": "https://finix.sandbox-payments-api.com/applications/APgPDQrLD52TYvqazjHJJchM"
        },
        "transfer": {
            "href": "https://finix.sandbox-payments-api.com/transfers/TRoTrJ3kqNTFh1P2FJ7A36Ky"
        },
        "evidence": {
            "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/evidence"
        },
        "adjustment_transfers": {
            "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/adjustment_transfers"
        }
    }
}