Accepting a Dispute avoids a long and potentially expensive process. When you accept a Dispute, you concede that it isn't worth challenging or representing. After you accept a Dispute, Finix marks it as LOST.
You may want to concede a Dispute if:
- You agree with the buyer.
- You don't have evidence.
- The transaction amount is low and you don't want to invest time to respond and represent the Dispute.
- You suspect fraud or an internal issue.
You can accept a Dispute only when Dispute#response_state is NEEDS_RESPONSE. For more information on responding instead of accepting, see Responding to disputes.
Use the Finix Dashboard to accept a Dispute: click Disputes in the left navigation. For more information, see Manage Disputes on the Dashboard.
To accept a Dispute, make a request to the accept endpoint with the Dispute's id.
Accepting a Dispute with the API
curl https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/accept \
-H "Content-Type: application/json" \
-H 'Finix-Version: 2022-02-01' \
-u USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
-d '{
"note": "Accepting Dispute: Valid Reason"
}'Accepted Dispute
{
"id": "DIs7yQRkHDdMYhurzYz72SFk",
"created_at": "2022-01-27T07:43:03.74Z",
"updated_at": "2022-09-16T22:21:54.75Z",
"action": null,
"amount": 888888,
"application": "APgPDQrLD52TYvqazjHJJchM",
"dispute_details": {
"arn": "123"
},
"evidence_submitted": "INQUIRY",
"identity": "IDpYDM7J9n57q849o9E9yNrG",
"merchant": "MUucec6fHeaWo3VHYoSkUySM",
"message": null,
"occurred_at": "2022-01-27T07:42:48.56Z",
"reason": "FRAUD",
"respond_by": "2022-02-03T07:43:03.73Z",
"response_state": "NEEDS_RESPONSE",
"state": "INQUIRY",
"tags": {
"order_number": "21DFASJSAKAS"
},
"transfer": "TRoTrJ3kqNTFh1P2FJ7A36Ky",
"_links": {
"self": {
"href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk"
},
"application": {
"href": "https://finix.sandbox-payments-api.com/applications/APgPDQrLD52TYvqazjHJJchM"
},
"transfer": {
"href": "https://finix.sandbox-payments-api.com/transfers/TRoTrJ3kqNTFh1P2FJ7A36Ky"
},
"evidence": {
"href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/evidence"
},
"adjustment_transfers": {
"href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/adjustment_transfers"
}
}
}