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Troubleshooting

Send a Debug Report

Call sendDebugReport() to collect and send device diagnostic logs to Finix. Use this when troubleshooting connectivity or transaction issues.

mpos.sendDebugReport()

Contact Support

Email support@finix.com with your debug report and a description of the issue.

Version Compatibility

SDK version 3.0.0 is a major update and is incompatible with earlier versions. If you have production devices running SDK version 2.0.0 or later, contact Finix before upgrading.