If a dispute gets filed that you don’t want to challenge, you can now easily accept and close that dispute directly in the dashboard.
Reasons you might want to accept liability for a dispute could include:
- The buyer’s dispute is valid .
- There isn’t sufficient evidence to counter the claim.
- Low transaction amount that doesn’t justify the time/resources needed to respond to the dispute.
- You suspect there is fraud or it was caused by an internal issue.
- The buyer’s dispute is valid .
- There isn’t sufficient evidence to counter the claim.
- Low transaction amount that doesn’t justify the time/resources needed to respond to the dispute.
- You suspect there is fraud or it was caused by an internal issue.
On Pending disputes, you’ll now see a button to “Accept Liability”. You can also include a note to communicate to the issuer why it was accepted and provide any other relevant information.
We’ll then forward this information to the appropriate parties to finalize acceptance of the dispute. For more information, please see Accepting a Dispute.
This functionality is also available via API.
Please note, this action is final and accepted disputes count toward your maximum permitted quantity. Once accepted, the dispute will move to a closed state.