Learn how Finix handles failed subscription payments and retries charges on your behalf.
When a Subscription is created, Finix creates a first_charge_at field that tells you when Finix will attempt a payment. This is based on whether the Subscription has a trial phase and when the start date of the Subscription is.
You can view the First Payment Description in the Dashboard on the Subscriptions List Page for easy reference.
When Finix attempts to debit the payment_instrument associated with the Subscription, a Transfer resource will be created. The Transfer resource contains information about the state, payment_instrument, and more.
Once a Subscription is created, you can view all its associated payments from the subscription details page.
If the initial Transfer fails, Finix will automatically retry the payment according to the following dunning schedule:
- 1 day after the initial failure
- 3 days after the initial failure
- 8 days after the initial failure
- 15 days after the initial failure
If the final Transfer at 15 days fails, the subscription will be canceled automatically 19 days after the initial failure.