# Battery Issues

Follow these steps to resolve battery-related problems with your payment terminal.

## Step-by-Step Troubleshooting Guide

If you're experiencing battery issues with your payment terminal, try the following solutions:

### 1. Ensure Proper Charging

- Charge the terminal for at least 30 minutes before use.
- If charging fails, try a different charger if available.
- For optimal performance, charge the terminal overnight.
- Refer to your terminal's user guide for information on monitoring battery levels and factors affecting battery performance.


### 2. Return and Replace the Terminal

If the above options do not solve the problem, [contact the Finix Support Team](mailto:support@finix.com).