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Refunding with the Dashboard

You can refund transactions in Finix conveniently using the Finix Dashboard rather than the Finix API. The Finix Dashboard supports refunds for both online and in-person payments.

To refund a payment using the Finix Dashboard:

  1. In the Dashboard, expand Transaction Activity in the left navigation.
  2. Click Payments.
  3. Click the payment in the list or search by payment ID.
Payments list page
  • A payment summary drawer opens on the right side.
  1. Click View All Details.
Payments list page - payment summary drawer
  1. On the payment details page, scroll down to the Refunds section.
  2. Click Issue Refund.
Payments details page - issue refund button
  1. On the Issue Refund screen, you can keep the default amount, which is the same as the payment amount, or enter a refund amount less than the payment amount for a partial refund.
  2. Click Refund.
  3. Confirm the total refund amount.
Issue refund screen
  • If successful, a "Refund has been successfully created" message briefly appears.
  • On the payment details page, "Refund Pending" is initially displayed, then it changes to "Refund Succeeded".
  • You can optionally view the refund from the Transaction Activity > Refunds page.