# Troubleshooting

## Send a Debug Report

Call `sendDebugReport()` to collect and send device diagnostic logs to Finix. Use this when troubleshooting connectivity or transaction issues.


```kotlin
mpos.sendDebugReport()
```

## Contact Support

Email [support@finix.com](mailto:support@finix.com) with your debug report and a description of the issue.

## Version Compatibility

SDK version 3.0.0 is a major update and is incompatible with earlier versions. If you have production devices running SDK version 2.0.0 or later, contact Finix before upgrading.